How do I buy a ticket?

Here are the all ways you can buy an Australia Wide Coaches ticket:

  1. On-line before the time of departure – this is always the cheapest way.
  2. On the coach itself – once we’ve boarded all our customers with tickets, subject to availability we’ll accept walk-up fares.Please note:
  1. Unlike on-line bookings, walk up fares are not discounted.
  2. We only accept CASH sales on-board. Please have the exact money for your travel.
  3. By telephone on (02) 6362 7963 or (02) 9516 1300. Our booking lines are open from 6:00am to 7:00pm DAILY.
  4. In person from your local travel agent. Please note additional booking fees may apply.

How do I get the cheapest fares?

The cheapest available fares are always available on the Internet as this keeps our costs low.

Can I transfer my ticket to another departure and are tickets refundable?

All fares are Non-Refundable yet transferable to another date with more than 24hrs notice. These tickets remain valid for 6 months only from date of issue.
Please ensure you know the terms and conditions prior to the ticket purchase otherwise you may be disappointed.

How does Boarding work?

Please be at your point of departure at least 15 minutes before we leave. If you’re not there at this time, our drivers may sell your seat to any walk-up customers wishing to board the service. Our driver will ask customers to approach the coach by Pre-Purchased tickets prior to walk-up customers. After stowing any bulky luggage, the driver will check your ticket or confirmation details and welcome you on-board.

I've forgotten to bring my ticket to the departure point. Can I still travel?

No problems. As long as you have suitable ID, to enable our driver to check you off the manifest.

I’m travelling with a small child, do I need to buy a seat?

For children aged 3 or less you will not need to purchase a ticket as long as the child does not occupy a seat. For children aged 3 years or more, are required to purchase a seat.

Can children travel unaccompanied by an Adult?

Children from 10-14 years of age can be carried unaccompanied. Please download the Unaccompanied Children Form, complete and hand it to the Driver at the departure point of travel. Unaccompanied children travelling without this form, will NOT be carried.

Can I take my pets?

The only animals we can accept for travel are guide or hearing dogs.

I'm disabled – can I travel?

Our coaches are wheelchair accessible. Please advise us at time of booking, should you require a wheelchair position because it does alter the vehicle seating capacity. Occasionally, it may be necessary to utilise a non-wheelchair accessible vehicle due to maintenance reasons, but we will give you the option of changing your booking to another day.

What happens if Australia Wide Coaches cancel/delay a departure?

Occasionally events will happen beyond our control that may cause us to cancel or delay a departure. Eg. Snow/Ice. A cancellation for any reason will allow you to reschedule your trip at no charge to you. We’ll also request your understanding in these trying and unpredictable times.

Can I bring food on the coach?

Cold snacks and non-alcoholic beverages with screw-top lids may be carried on board for personal consumption. Strictly no alcohol, dairy products, hot drinks or takeaway meals are allowed to be consumed on-board.

What are your rules on luggage?

You are allowed one piece of luggage under the coach and a small bag to carry on e.g. handbag or backpack. Additional luggage can be carried strictly at the Driver’s discretion and as long as it doesn’t prevent another passenger from using their luggage allowance. Carry on bags should be small enough to fit in the overhead locker/luggage rack and we do not allow luggage to be stored in the aisle or blocking emergency exits. You are responsible for assisting the Driver with your luggage. If you need assistance with your luggage, ask and the driver will be glad to assist you – however for health & safety reasons we cannot ask our Drivers’ to lift weights of more than 20Kg. We strongly recommend that you properly tag all bags and place your name, address and phone number on the inside. An additional charge is applicable for extra luggage.

What can’t I take in my luggage?

We don’t allow the transport of any type of weapon or material that would be deemed hazardous material (acids, animals, combustible liquids, compressed gases, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials, noxious food stuffs, poisons, radioactive materials, etc.)

Can I take a bicycle/golf bag/snow-board/surf-board…?

We do allow them and consider them to be oversize items as long as space is available in the baggage area. Such items should be clean and appropriately packed so they don’t damage or dirty other passengers luggage. You’ll be responsible for placing the item into the luggage area and retrieving it after the journey. Australia Wide Coaches is not responsible for damage to oversize items or items that are not placed in normal luggage or a carrying case.

An additional charge is applicable for these oversized items.
See our Terms and Conditions  for more details.

Do you operate services every day?

Australia Wide Coaches’ operate services to and from Sydney daily except Christmas Day and New Year’s Eve Sydney to Orange, and New Year’s Day Orange to Sydney.

I’ve got a question you haven’t answered… what do I do?

CONDITIONS OF TRAVEL

These Terms apply:

  • To journeys designated as express services on the ticket and include those terms to which special attention is drawn on the ticket.
  • Australia Wide Coaches is not a common carrier and reserves the right to refuse to agree to deal with any person or to carry any luggage or goods without giving any reason.
  • Australia Wide Coaches may refuse to allow any person to enter or remain on the coach if, in the opinion of Australia Wide Coaches the Passenger is in breach of any of the Terms and Conditions and/or there is a risk that such passenger or such passenger’s luggage may cause disturbance, or may cause distress or discomfort to any other passenger or the driver, or interfere in any way with the safety of the passengers, the Driver, or the coach, or if by reason of the age of the person, it may be undesirable to carry that person otherwise than under the care or supervision of an adult or for any other reason whatsoever.
  • Australia Wide Coaches will not be bound by any additional oral or written terms whether purporting to be part of this agreement or collateral to it.
  • Australia Wide Coaches will endeavour to adhere to stated departure and arrival times but does not promise to adhere to and will not be liable for any failure to meet those times. The passenger must be ready to board the transporting vehicle at least 20 minutes before the advertised departure time and no refund will be allowed if this condition is not complied with.
  • Australia Wide Coaches may substitute any other vehicle for its own vehicle and/or tranship passengers and/or their luggage and these terms shall continue to apply to carriage by such substituted vehicle or transhipment.
  • Australia Wide Coaches shall not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment of, delay in departure or delay during any trip howsoever caused.
  • Australia Wide Coaches shall not be liable for any loss or damage arising out of, or consequential upon, directly or indirectly, any failure on the part of the passenger to confirm by telephone to the Australia Wide Coaches in Sydney or Orange, a booking made for a pick up at an on request stop on the same day as the scheduled departure.
  • Where another operator undertakes any section of any journey it is agreed and understood that Australia Wide Coaches is acting only as agent for the passenger to arrange such services and accepts no responsibility whatsoever for any act or default of that operator.
  • In the event of any increase in Australia Wide Coaches standard charges for any journey covered by this ticket or the costs involved are above those anticipated at the time of issue of this ticket Australia Wide Coaches may increase the total price of the ticket and the passenger named in this ticket and the purchaser of this ticket shall be liable to Australia Wide Coaches jointly and severally for such increase.
  • Notwithstanding the time of departure stated in this ticket, Australia Wide Coaches may alter its timetables including those applicable to the services provided for in this ticket without notice.
  • This ticket entitles the person named on it to occupy one seat on the designated Australia Wide Coaches’ vehicle while that coach travels between the destinations stated in the ticket, but Australia Wide Coaches does not promise to carry the passenger between those destinations or that the coach will depart at the time stated on the ticket or in its timetables.
  • The passenger will comply at all times with the instructions of Australia Wide Coaches.
  • All personal effects (including but not limited to; MP3 Player, CD Discman, Ipods, Cameras, Sunglasses), luggage or other goods are carried by passengers at own risk.
  • The purchaser of the ticket and the person named in it warrants that any personal effects, luggage or other goods taken or placed on the coach will not, either directly or indirectly, cause any loss or damage to Australia Wide Coaches or any other passenger or to any personal effects, luggage or other goods on the coach.
  • The Passenger, his luggage and goods are carried entirely at his own risk. Australia Wide Coaches will not be liable to the passenger or to the person who purchased the ticket for the death, sickness of or any other injury to any Passenger or for any other loss or damage suffered by the passenger whether personal or consequential or otherwise, and although Australia Wide Coaches may, or may not permit passengers to, bring or place personal effects, luggage or other goods on the coach, Australia Wide Coaches will not be liable for the loss or theft of or any damage to any personal effects, luggage or other goods referred to in clause 14, and whether or not such consent in writing has been obtained, and in either case whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey, and whether caused by Australia Wide Coaches negligence, recklessness, wilful misconduct or otherwise, and whether arising by contract, in tort (including negligence), or otherwise, and the purchaser of this ticket and the passenger jointly and severally agrees to indemnify Australia Wide Coaches against any liability to any person on whose behalf such travel was booked or such ticket was purchased.
  • These conditions of this ticket contain all the terms of the contract between Australia Wide Coaches and the passenger and the purchaser of the ticket, and no condition, warranty or other term is to be implied, either by statute or otherwise, except to the extent that the operation of these conditions is excluded, restricted or modified by the Trade Practices Act, 1974.
  • This agreement is governed by and to be construed in accordance with the law of the State of New South Wales. Any proceedings against Australia Wide Coaches shall be brought in the State of New South Wales.
  • In these conditions of travel “Australia Wide Coaches” or “AWC” shall include Australia Wide Coaches Pty Ltd and subsidiary companies, its officers, employees, agents and subcontractors to the intent that Australia Wide Coaches issues this ticket for itself as agent for its officers, employees, agents and subcontractors, and these conditions operate for the benefit of and to exclude liability on the part of not only Australia Wide Coaches but all its officers, employees, agents and subcontractors.
  • These Terms and Conditions do not exclude or limit the application of any provision of any statute, federal or otherwise, (including the Trade Practices Act 1974) where to do so would:
    a. contravene that statute; or
    b. cause any part of these Terms and Conditions to be void.

ALL CONDITIONS SUBJECT TO CHANGE WITHOUT NOTICE