RESERVATIONS

Bookings must be made in advance otherwise seats may not be available. Passengers with ticketed bookings (Flexi-Fare tickets only) may change their travel itinerary or ‘open date’ their ticket up to the scheduled service departure time. If a booking is made on the same day as departure from an ‘on request stop’ (ONR) the booking should be confirmed by calling Australia Wide Coaches on (02) 6362 7963 or (02) 9516 1300. Our daily office hours are 6:00am – 7:00pm.

 

FARE PRICING

All fares are subject to change without prior notice.

EMBARKATION

Passengers are advised to be at departure point at least 15 minutes before the departure time.

BAGGAGE

Baggage includes all items which accompany a passenger whilst aboard an Australia Wide Coaches’  vehicle, either within the baggage storage bins or carried on board by the passenger. The total amount of baggage entitlement per person is one piece (excluding carry-on baggage). The passenger must pay $10 for each additional piece of baggage up to a maximum of three items. No items are to be more than 20kg or 2m in any dimension.
If accompanied by a travelling passenger the following items will be charged as outlined below regardless of how much luggage is checked in:

  • Surfboard – $15 (up to 2m length & packed in damage absorbent material)
  • Pushbike – $20
  • Non standard items of baggage may be charged at rates determined by Australia Wide Coaches at its own discretion.

Items that are considered to be ‘standard’ baggage include (but are not limited to):

  • Boogie Board
  • Skis
  • Snow Board
  • Golf Clubs/Bag
  • Golf Buggy (separate from Bag)

Prams and Wheel Chairs will be carried Free of Charge regardless of how much luggage is checked in.
All baggage, including carry on baggage, is the sole responsibility of the passenger as Australia Wide Coaches accepts no responsibility, and shall not be liable, for theft, loss or damage to any passenger’s baggage, whilst in a transit terminal, on an Australia Wide Coaches’ vehicle, in transit or otherwise in Australia Wide Coaches’ possession or control, whether caused by Australia Wide Coaches’ negligence, recklessness, wilful misconduct or otherwise. Passengers are advised to remove all carry-on baggage while disembarking at meal, rest and other stops. Carry-on baggage is any item carried aboard a coach by a passenger and includes, but is not limited to, hand bags, clothing, books, magazines, electrical equipment and components, cash, credit cards, art work, passports, jewellery, antiques and valuable items.
Any baggage that is left aboard an Australia Wide Coaches’ vehicle will be carried to a central point and stored at the owner’s risk for no more than 3 months.

SMOKING

Smoking is not permitted aboard Australia Wide Coaches’ vehicles.

MINIMUM DRESS STANDARDS

Australia Wide Coaches reserves the right to refuse travel to passengers who do not comply with a minimum of dress standards which includes a shirt, shorts/trousers/skirt and footwear.

 

PERSONAL HYGIENE

Passengers must be sufficiently washed and clean prior to boarding the coach. Any passenger with an odour that, in the reasonable opinion of Australia Wide Coaches, is objectionable to other passengers or staff may be asked to bathe themselves prior to boarding and/or may be required to travel on another service. If this change incurs a fee, it will be borne by the passenger.

 

DRUG OR ALCOHOL INTOXICATION

Australia Wide Coaches can refuse to carry, or remove from a service, a passenger who, in the reasonable opinion of Australia Wide Coaches, is intoxicated by drugs and/or alcohol and who may, or may not, pose a potential threat to themselves, others or property. Any and all additional costs incurred as a result of the refusal to serve, or the removal from the service, will be borne solely by the passenger and that sector of travel on the passenger booking will be deemed to have been travelled.

 

VIOLENCE, DISOREDERLY & AGGRESSIVE BEHAVIOUR

Violence, disorderly conduct and aggression will not be tolerated. A person may be asked to leave or refused entry on to coach prior to reaching their destination. If person/s are, in the opinion of staff member/s, violent, disorderly or aggressive towards the coach captain, staff members or fellow passengers, the company reserves the right to refuse travel or to remove a passenger from the service. Such refusal or removal may be enforced for a specified or indefinite period of time, at Australia Wide Coaches’ discretion. Any and all costs incurred as a result of a refusal to serve, or removal from a service, will be borne solely by the Passenger and that sector of travel on the passenger booking will be deemed to have been travelled.

 

DISABLED PASSENGERS

It shall be the customer’s responsibility to disclose to Australia Wide Coaches, any physical or mental condition that may hinder access to, from or while on our coach. Every passenger must be able to board, disembark and move around the coach unaided or with minimal assistance from the Coach Captain. Any passenger who cannot do these functions unaided must be accompanied by a Personal Assistant/Carer for the duration of the journey. Drivers will provide minor assistance for a passenger where required, provided that in doing so they do not bear the majority of the passenger’s weight and do not put themselves at risk of injury.

 

SERVICE DOGS

For passengers with a disability who require a Service dog to travel with them, a Certified Service Dog can travel with them for Free when in the company of the passenger. Subject to availability, an extra seat will be allocated for the Assistance Dog. If 2 seats together are not available, the passenger may need to choose another service that has sufficient seats available. The same rights and responsibilities are extended to trainers of Assistance Dogs when the Assistance Dog accompanies them and is in training.

 

SERVICE CANCELLATIONS

An Australia Wide Coaches service maybe cancelled at any time due to unforeseen Operational Circumstances and/or as a result of natural disasters, Eg. flooding, snow or operational requirements etc. Australia Wide Coaches cannot be responsible for any costs incurred by passengers as a result of cancelled services. Any/All costs incurred by passengers as a result of cancellations will be borne solely by the Passenger. Affected sectors of passenger bookings will be made open dated for future use and remain valid until used or for 6 months from the date of intended travel.

 

UNACCOMPANIED CHILDREN

  1. It is against Australia Wide Coaches’ policy to carry children of 11 years and under (inclusive) unless they are accompanied by a chaperone. The chaperone is someone known to the parent/guardian and who is older than 15 and who accepts full responsibility for the child during the journey.
  2. Unaccompanied children between the ages of 12 and 16 (inclusive) will be carried provided they hand a completed Unaccompanied Child Form to the driver of the Service. The Unaccompanied Child Form is to be completed by a parent/guardian/adult responsible stating address and telephone numbers in town of departure, and name, address and telephone number of persons meeting child on arrival. The form must be signed by a parent or guardian.
  3. The parent/guardian/responsible adult nominated on the Unaccompanied Child form must be present at the departure point with the child/children for their safety and wellbeing, to hand the completed form to the driver and assist the child/children to board the coach at the start of their journey. Special conditions apply for Boarding school children.
  4. The child must travel with sufficient food and/or adequate funds for meals en route.

 

REFUND AND CANCELLATION FEES

Australia Wide Coaches does not offer refunds; however for those passengers who have purchased a ticket and advise the Company prior to their departure time of their cancellation, can then have their tickets open-dated for six (6) months from date of purchase.

 

INFANTS

  1. An infant is a child under the age of 3 years.
  2. An Infant must be accompanied by a Guardian. The guardian must be 18 years of age or older, unless they are a parent of the infant.

ALL CONDITIONS SUBJECT TO CHANGE WITHOUT NOTICE.

CONDITIONS OF TRAVEL

These Terms apply:

  • To journeys designated as express services on the ticket and include those terms to which special attention is drawn on the ticket.
  • Australia Wide Coaches is not a common carrier and reserves the right to refuse to agree to deal with any person or to carry any luggage or goods without giving any reason.
  • Australia Wide Coaches may refuse to allow any person to enter or remain on the coach if, in the opinion of Australia Wide Coaches the Passenger is in breach of any of the Terms and Conditions and/or there is a risk that such passenger or such passenger’s luggage may cause disturbance, or may cause distress or discomfort to any other passenger or the driver, or interfere in any way with the safety of the passengers, the Driver, or the coach, or if by reason of the age of the person, it may be undesirable to carry that person otherwise than under the care or supervision of an adult or for any other reason whatsoever.
  • Australia Wide Coaches will not be bound by any additional oral or written terms whether purporting to be part of this agreement or collateral to it.
  • Australia Wide Coaches will endeavour to adhere to stated departure and arrival times but does not promise to adhere to and will not be liable for any failure to meet those times. The passenger must be ready to board the transporting vehicle at least 20 minutes before the advertised departure time and no refund will be allowed if this condition is not complied with.
  • Australia Wide Coaches may substitute any other vehicle for its own vehicle and/or tranship passengers and/or their luggage and these terms shall continue to apply to carriage by such substituted vehicle or transhipment.
  • Australia Wide Coaches shall not be liable for any loss or damage arising out of or consequential upon, directly or indirectly, any abandonment of, delay in departure or delay during any trip howsoever caused.
  • Australia Wide Coaches shall not be liable for any loss or damage arising out of, or consequential upon, directly or indirectly, any failure on the part of the passenger to confirm by telephone to the Australia Wide Coaches in Sydney or Orange, a booking made for a pick up at an on request stop on the same day as the scheduled departure.
  • Where another operator undertakes any section of any journey it is agreed and understood that Australia Wide Coaches is acting only as agent for the passenger to arrange such services and accepts no responsibility whatsoever for any act or default of that operator.
  • In the event of any increase in Australia Wide Coaches standard charges for any journey covered by this ticket or the costs involved are above those anticipated at the time of issue of this ticket Australia Wide Coaches may increase the total price of the ticket and the passenger named in this ticket and the purchaser of this ticket shall be liable to Australia Wide Coaches jointly and severally for such increase.
  • Notwithstanding the time of departure stated in this ticket, Australia Wide Coaches may alter its timetables including those applicable to the services provided for in this ticket without notice.
  • This ticket entitles the person named on it to occupy one seat on the designated Australia Wide Coaches’ vehicle while that coach travels between the destinations stated in the ticket, but Australia Wide Coaches does not promise to carry the passenger between those destinations or that the coach will depart at the time stated on the ticket or in its timetables.
  • The passenger will comply at all times with the instructions of Australia Wide Coaches.
  • All personal effects (including but not limited to; MP3 Player, CD Discman, Ipods, Cameras, Sunglasses), luggage or other goods are carried by passengers at own risk.
  • The purchaser of the ticket and the person named in it warrants that any personal effects, luggage or other goods taken or placed on the coach will not, either directly or indirectly, cause any loss or damage to Australia Wide Coaches or any other passenger or to any personal effects, luggage or other goods on the coach.
  • The Passenger, his luggage and goods are carried entirely at his own risk. Australia Wide Coaches will not be liable to the passenger or to the person who purchased the ticket for the death, sickness of or any other injury to any Passenger or for any other loss or damage suffered by the passenger whether personal or consequential or otherwise, and although Australia Wide Coaches may, or may not permit passengers to, bring or place personal effects, luggage or other goods on the coach, Australia Wide Coaches will not be liable for the loss or theft of or any damage to any personal effects, luggage or other goods referred to in clause 14, and whether or not such consent in writing has been obtained, and in either case whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey, and whether caused by Australia Wide Coaches negligence, recklessness, wilful misconduct or otherwise, and whether arising by contract, in tort (including negligence), or otherwise, and the purchaser of this ticket and the passenger jointly and severally agrees to indemnify Australia Wide Coaches against any liability to any person on whose behalf such travel was booked or such ticket was purchased.
  • These conditions of this ticket contain all the terms of the contract between Australia Wide Coaches and the passenger and the purchaser of the ticket, and no condition, warranty or other term is to be implied, either by statute or otherwise, except to the extent that the operation of these conditions is excluded, restricted or modified by the Trade Practices Act, 1974.
  • This agreement is governed by and to be construed in accordance with the law of the State of New South Wales. Any proceedings against Australia Wide Coaches shall be brought in the State of New South Wales.
  • In these conditions of travel “Australia Wide Coaches” or “AWC” shall include Australia Wide Coaches Pty Ltd and subsidiary companies, its officers, employees, agents and subcontractors to the intent that Australia Wide Coaches issues this ticket for itself as agent for its officers, employees, agents and subcontractors, and these conditions operate for the benefit of and to exclude liability on the part of not only Australia Wide Coaches but all its officers, employees, agents and subcontractors.
  • These Terms and Conditions do not exclude or limit the application of any provision of any statute, federal or otherwise, (including the Trade Practices Act 1974) where to do so would:
    a. contravene that statute; or
    b. cause any part of these Terms and Conditions to be void.